What will happen if I stop paying the $36.50 per week?

Firstly, please contact us if you’d like to discuss your options. The contract document clearly details the procedure that will be taken to manage non-payment.

If there is not a significant life event and you have simply decided to stop paying, Starling Energy Group can virtually disable your inverter from providing you with renewable energy. The inverter and battery will also be removed from the house.

I’ve lost my job and I’m having trouble paying my bills. What can I do?

As part of our company values of community first, we have sent up a Utilities Support Fund to help participants in financial hardship.

Payments are paid to help prevent delinquency on the contract agreement. Once you are back on your feet, you will be required to pay the total amount paid back to the Utilities Support Fund so other participants can use it when needed.

You should contact your community energy team as soon as you know you will have difficulty making payments.

Will I save money on my energy bill? If so, how much?

The amount of money you can save is dependent upon your energy use. You can use this calculator to see what kind of energy user you are: low, medium or high.

Plus, you’ll have access to the Redback System portal app, which will allow you to review and adjust your energy use in real-time rather than waiting for a bill at the end of a certain period.

But, Plico Energy is more than just saving people money. It’s about empowering communities to take control of their energy use, ending our reliance on coal and creating a better sustainable future.

Will I get two bills or one?

You will receive two bills:

  • A weekly direct debit to Plico Energy
  • A Synergy supply bill, which you will receive via post or email (whatever your account preference states)

Do I still receive bills from Synergy or Western Power?

As a South West resident you will still pay for supply charges from Synergy, approximately $1 per day. If you are a household exporting excess energy to the grid as part of Synergy’s Renewable Energy Buyback System (REBS), Synergy will often take the amount owed to you off your supply charges. Unfortunately, businesses cannot participate in the REBS scheme.

When do you start paying $36.50 per week?

You begin your direct debit payments once the Redback System has been installed to your home or business.

All registrations require $292 up-front fee, two months advance payment, which is required at the time of signing the Plico Energy contract.  If for any reason your installation does not eventuate, your $292 will be refunded in whole.

This is not an additional cost and it is not a bond; it is simply to ensure future payments do not fall behind.

Can I purchase a Redback Inverter system up front, but still be part of the Virtual Power Bank?

Absolutely. The entire system, including Redback Inverter System, Suntech 300w Solar PV (Photovoltaics) Panels and Pylontech (LiFePo4) Battery, costs approximately $12,000 up front.

After that, if you would like to continue to benefit from the Plico movement, you will be charged $10 per week. Those benefits include:

  • Maintenance & system repairs
  • On-going education sessions
  • Replacement parts (Inverters, control system and batteries)
  • Access to an Operations Service Centre
  • Contibutions towards Community Fund projects