Can I buy out the system under this contract?

Yes. The buy out clauses will be detailed in the contract document.

Can I exit the contract?

Yes . This process will be detailed as part of the Contract Terms and Conditions.

What will happen if I stop paying the $36.50 per week?

Firstly, please contact us if you’d like to discuss your options. The contract document clearly details the procedure that will be taken to manage non-payment.

If there is not a significant life event and you have simply decided to stop paying, Starling Energy Group can virtually disable your inverter from providing you with renewable energy. The inverter and battery will also be removed from the house.

I’ve lost my job and I’m having trouble paying my bills. What can I do?

As part of our company values of community first, we have sent up a Utilities Support Fund to help participants in financial hardship.

Payments are paid to help prevent delinquency on the contract agreement. Once you are back on your feet, you will be required to pay the total amount paid back to the Utilities Support Fund so other participants can use it when needed.

You should contact your community energy team as soon as you know you will have difficulty making payments.

I’m renting, can I sign up?

Absolutely. You will need to discuss with your landlord for their permission to have the system installed.

The home owner will need to have their name on the contract, as they will need to continue to make weekly payments if you decide to move out. The home owner can simply increase your rent by $36.50 per week.

What happens if I sell my house or business?

We would encourage the payment of the system will be included in the total selling price, so the new owners can take over the remainder of the contract agreement. Otherwise the system can be bought out at the point of selling your home.

If you’re looking at setting up Plico Energy at your new home or business premises, please contact us to discuss your options.

When do you start paying $36.50 per week?

You begin your direct debit payments once the Redback System has been installed to your home or business.

All registrations require $292 up-front fee, two months advance payment, which is required at the time of signing the Plico Energy contract.  If for any reason your installation does not eventuate, your $292 will be refunded in whole.

This is not an additional cost and it is not a bond; it is simply to ensure future payments do not fall behind.

What do I get as a Plico member?

Each standard installation* includes:

  • 5.5KVA Redback Inverter System
  • 6.6kW Suntech 300w Solar PV (Photovoltaics) Panels
  • 7.2 kW Pylontech (LiFePo4) Battery

As part of your package, you will also receive:

  • Equipment installation
  • Maintenance and repairs
  • Upgrades (as required)
  • Operation Centre monitoring and advice
  • Ongoing education on energy use
  • Access to the Redback Energy Portal (desktop and smart device)
  • Contribution towards Community Fund Projects

How can I get involved?

We’re currently recruiting households and businesses based in Dunsborough and Yallingup to the Plico Movement.

However, we’re also in discussions with households and businesses from Bunbury through to Augusta about setting up their own Virtual Power Bank. Depending on numbers, we expect systems to roll out across 2019 and 2020.

Once you have joined the movement, our Plico people will be in contact with the next steps – including signing the Contract Agreement.

Is there any risk of bankrupcy?

As opposed to other projects with varying levels of debt finance, Plico Energy is based on Equity Funding from our investor SUSI. Therefore, it is unlikely that our movement will run into difficulty.

This is because Equity Funding is paid in dividends, and can only be paid in any year by CEPCO when sufficient funds are available.

Plico Energy will continue to be reviewed by a Board of Directors and subject to normal Australian accounting and governance principles. As a result, we have established an accountable and transparent structure with clear responsibilities to the consumer as well as our Investor.

When does the Plico Energy system switch on?

We’re currently recruiting households and businesses based in Dunsborough and Yallingup.

However, we’re also in discussions with households and businesses from Bunbury through to Augusta about setting up their own Virtual Power Bank. Depending on numbers, we expect systems to roll out across 2019 and 2020.

Do you have a maximum sign-up number?

In short, no. There is no physical cap with both SUSI and Starling Energy Group providing a strong financial structure to ensure the movement is very scalable and not dependent on local subsidies or conditions.

However, there is a set time frame to sign up to the Plico movement with the Virtual Power Bank system commencing towards the end of 2019.

I don’t live in Dunsborough or Yallingup, can I still sign up?

Yes, we are now accepting households and businesses from Bunbury through to Augusta.

If you’re based elsewhere in the South West region, please give us a call to discuss how we can help your town as we look to push the movement across both WA and Australia.