Terms & Conditions

Plico Installer Referral Program 
Terms & Conditions 

Installer Referral Program 

Plico’s Installer Referral Program is designed to help you, our valued Plico Installers, grow our companies together as well as our Plico Community and create a greater impact at a household and local community level to help tackle climate change, which impacts us all. 

As a thank you for referring anyone to Plico, we will reward you – and them – with cash or a gift voucher equivalent, as well as the installation of that referral (if this is reasonably practical), subject to, the terms and conditions as follows.

By indicating that you wish to participate in the Referral Program as indicated in the terms and conditions, you accept and agree to be bound by these terms and conditions at all times.

Installer Referral Program Terms & Conditions 

1. Definitions

1.1. Plico Energy, Plico, us, our, we: Starling Energy Group Pty Ltd.

1.2. Cash or a gift voucher equivalent for Installers: An amount equal to the column 'Installer receives' in Table 1, Clause 2.1.5, which will be paid by bank transfer to the Plico Installer's bank account or gift card distributed to the Installer’s mobile phone in accordance with and subject to these terms and conditions.

1.3. Cash or a gift voucher equivalent for New Members: An amount equal to the column 'New member receives' in Table 1, Clause 2.1.5, which will be paid by gift card distributed to the New Referred Member’s mobile phone, or a bank transfer to the New Referred Member’s bank account, in accordance with and subject to these terms and conditions.

1.4. Plico Installer: A person who is a) part of an installation company that has signed an Installer Master Services Agreement with Starling Energy Group Pty Ltd AND b) identified as eligible to participate in the Installer Referral Program by way of communication from Plico while the Referral Program is in place. 

1.5. New Member: Someone who has not previously had a Plico system installed at any property as part of the Plico Energy Project carried on by Plico.

1.6. VPPSA: a Virtual Power Plant Services Agreement made between Plico and its customers, in the form used by Plico from time to time.

1.7. You: Either or both of the Plico Installer or the New Member, as the context requires.

1.8. Successful Installation: Where an approved Plico Energy system has been fully installed at a New Member’s property in accordance with Plico Energy’s policies, procedures and protocols.

1.9. An Approved Plico Energy System, eligible for Plico's referral rewards listed in Table 1, is one of the full solar + battery systems listed on the Plico Energy website (Solar Battery System Products & Pricing | Plico (plicoenergy.com.au)).

1.10 An Approved Plico System, eligible under Plico's referral rewards listed in Table 1, is one of the battery only systems listed on the Plico Energy website (Solar Battery System Products & Pricing | Plico (https://www.plicoenergy.com.au/products-pricing-battery)).

1.12. An Approved Plico System, eligible under Plico's referral rewards listed in Table 1, is one of the solar only systems listed on the Plico Energy website (Solar Only Systems Products & Pricing | Plico https://www.plicoenergy.com.au/solar-only-systems) 

2. Allocation

2.1. On application by a Plico Installer or a New Member, Plico may give:

2.1.1. Cash or a gift voucher equivalent to a Plico Installer for a Successful Referral (as defined in paragraphs 2.2 and 2.3) they have made; and

2.1.2. Cash or a gift voucher equivalent to a New Member who has a Plico system installed at their designated property and who was Successfully Referred (as defined in paragraphs 2.2 and 2.3) by a Plico Installer.

2.1.3. A gift voucher to a New Member who has a Plico system installed at their designated property and who was Successfully Referred (as defined in paragraphs 2.2 and 2.3) by a Referred Individual.

2.1.4. A gift voucher is prohibited to be allocated to a Referred Individual for a Successful Referral (as defined in paragraphs 2.2 and 2.3) it has made under the Referral Program.

2.1.5. Cash or a gift voucher equivalent to the total amounts below:

Table 1: Installer Referral Program Rewards

These reward amounts are provided to Plico Installers and New Members for a Successful Referral (as defined in paragraphs 2.2 and 2.3) made for a full solar + battery system, battery only or solar only system, provided as cash or a gift voucher equivalent to the amounts listed in Table 1.

2.2. A Successful Referral, where a Plico Installer refers a New Member to Plico Energy, will be deemed to have occurred if the following conditions are met:

2.2.1. the New Member was referred by a Plico Installer directly to the Plico team, referrals only being mentioned at the times of site visits or installations will not be accepted.

2.2.2. the New Member signs a VPPSA with Plico within three months of the initial referral or contact being made with Plico;

2.2.3. the New Member satisfies Plico’s conditions, criteria and requirements for entering into and receiving services under a VPPSA, including credit checks and title-deed checks;

2.2.4. the New Member’s application relating to the installation of the Plico system is approved by the energy retailer;

2.2.5. the New Member’s application relating to the installation of the Plico system is approved by the energy network provider;

2.2.6. all conditions to the installation of a Plico system at the New Member’s designated property have been satisfied to Plico’s satisfaction; and

2.2.7. the Plico system is fully installed and is operational at the New Member’s designated property.

 2.3. A referral will not be a Successful Referral if the New Member’s VPPSA is terminated prior to installation of a Plico system for any reason, including without limitation cancellation by the New Member during the cooling-off period or termination of their application due to a default by the New Member.

2.4. A referral will not be a Successful Referral if the Plico Installer is no longer performing services for  Starling Energy Group Pty Ltd/Plico or is no longer employed by the Plico Installer at the time the New Member's system is installed.  

2.5. A referral will not be a Successful Referral if the New Member has already been contacted by Plico or has already contacted Plico in any way before 1 February 2024.

2.6. Plico may in its sole and absolute discretion make a final determination as to whether a Successful Referral has occurred and whether or not an application for Cash or a gift voucher equivalent is to be granted to any person (and that determination is final).

2.7. Plico Energy may in its absolute discretion elect to provide an opportunity to earn additional or bonus weeks of Free Energy or additional Cash or a gift voucher equivalent as part of a promotion, at the absolute discretion of the Plico Energy team.

2.8 Plico Energy may in its absolute discretion end the Referral Program at any time and all associated offers of bonus weeks of Free Energy or additional Cash or a gift voucher equivalent.

2.9 This offer cannot be used in conjunction with any other promotional offer. 

3. How to refer someone

3.1. Plico Installers become eligible for Cash or a gift voucher equivalent if the following conditions are met:

3.1.1. When the potential New Member that the Plico Installer has referred to Plico include the Plico Installer's given or company name when signing up via the contact forms on the Plico Referral page: https://www.plicoenergy.com.au/referral-0
3.1.2.  A successful referral as set out in conditions 2.2, 2.3, 2.4 and 2.5 of Plico’s Installer Referral Program offer Terms & Conditions has been deemed by Plico to have occurred.

4.  Referral Methods

4.1 Below are the methods by which you can provide a referral to the Plico Energy to friends/family:

4.1.1. A physical “referral” card provided by the Plico Installer to the New Member containing a link to the Plico Installer's URL to the Referral page on the Plico website. This link will automatically populate the “referrer” field on the Referral Form on the website. This link will contain a unique code that enables us to track Cash or a gift voucher equivalent back to the Plico Installer.

4.1.2. A digital link to the Refer Friends and Family page received by the Plico Installer from the Plico Energy team via email, that can be forwarded or shared with prospective New Members within the referrer’s network. This can be shared by email or across the Plico Installer's  social media accounts and will automatically populate the “referrer” field on the Referral Form on the website. This link will contain a unique code that enables us to track Cash or a gift voucher equivalent back to the Plico Installer.

4.1.3. Word of mouth: Plico Installers can simply tell anyone, including friends, family and customers, to use the Plico Installer's given or company name when the New Member completes the contact form for New Members on the Referral webpage or the Plico website. Anyone referred must enter the Plico Installer's given or company name on the form to enable us to track Cash or a gift voucher equivalent back to the Plico Installer. 

5. Multiple referrals by Plico Installers and Multiple Plico Systems

5.1.  There is no limit on the number of New Members a Plico Installer may refer to Plico.

5.2.The offer is limited to one system per New Member referred to Plico by a Plico Installer.

5.3 Plico installers cannot refer themselves, yet if they do install a Plico system on their house they will receive one cash or a gift voucher equivalent as the customer, but they won’t be eligible to also receive the installer referral cash or a gift voucher equivalent.

6.  How a New Member can nominate the referrer and claim Cash or a gift voucher equivalent

6.1. A New Member wishing to join the Plico community will need to complete a contact form on the Referral page of the Plico website. As a New Member, you will need to input the Plico Installer's name to nominate them as your Referrer or use the unique link provided by the Plico Installer, so that you both can apply to receive the Cash or a gift voucher equivalent.

7.  Handling unrecognised referrers

7.1. There may be cases where our team will not be able to recognise which Plico Installer has made a possible referral. In this instance, we want to make sure you can participate in this Referral Program so our team may try to phone either party to confirm the referrer details.

7.2. An unrecognised referral will not stop the New Member’s application from being processed.

8.  How do you use your Cash or a gift voucher equivalent?

8.1. If a Plico Installer or a New Member’s application for Cash or a gift voucher equivalent is approved and allocated by Plico in accordance with these terms and conditions, the amount of the Cash or a gift voucher equivalent will be bank transferred into your bank account or gift voucher sent to your address, email address or mobile phone by Plico.

8.2. Plico will send the Plico Installer and the New Member an email to inform you about the Cash or a gift voucher equivalent as soon as practicable after the cash has been bank transferred into your bank account or gift voucher sent to your address, email address or mobile phone and let you know how many Cash or a gift voucher equivalent you have left if any.

8.3. Once the Cash or a gift voucher equivalent has been applied in the manner set out above, it will have no further value. We will however continue to keep records of these Cash or a gift voucher equivalent for auditing and dispute resolution purposes.

8.4. Cash or a gift voucher equivalent is Plico’s way of saying thank you to our valued Plico Installers and New Members. Once the Cash or a gift voucher equivalent has been transferred or distributed it is up to the New Member and Plico Installer how that is spent. This includes the manner in which the Cash or gift voucher will be distributed among installers at the same company, if applicable. 

9. General

9.1. Plico makes no representation or guarantees that Cash or a gift voucher equivalent will be available following any referral or allocated, and Plico Installers and New Members have not and should not enter into any contract in the expectation of receiving the benefit of Cash or a gift voucher equivalent, or in reliance on any representation made by anyone other than Plico.

9.2. While we understand you may want to tell your friends about the benefits of a Plico System, a Plico Installer is not authorised to bind Plico in any way or make any representation or statement on behalf of Plico. You should refer any New Member to our website for details on the Plico system.

9.3. Plico Energy may cancel or amend these terms and the Installer Referral Program at any time on giving reasonable notice, in its sole discretion. Any amended terms and conditions will be notified to all Plico Installers and made available on the Plico Energy website. Cancellation of this program will not affect any Cash or a gift voucher equivalent which have been earned and not paid or distributed before termination, and these terms will continue to apply to those Cash or a gift voucher equivalent.

These terms and conditions are governed by the laws of Western Australia.