Ongoing Support.
In addition to offering a 10-year warranty, Plico also provides ongoing support for your solar + battery system throughout the life of your contract. No need to call the manufacturer chasing equipment issues that could take months to resolve – if there’s ever a problem, simply call us!
What's Included
Access to apply for financial hardship via our not-for-profit association DCEP, which all members are part of when joining Plico.
What's Not Included...
Nobody likes unexpected surprises from their energy provider. That's why we’re upfront from day one – so you can relax knowing exactly what you’re getting from your Plico Membership.
Plico's ongoing support does not include:
- We can't support something that we can't see, so a strong Internet connection is a must. We require our members to provide Plico access to a stable and reliable internet connection so your system can be monitored and participate in our VPP. If you are living in Western Australia, it is also a requirement under the State Government Emergency Solar Management Requirements.
- For solar panels to work efficiently, it's best they're kept clean and free of dirt and other light-blocking mess. The rain is more than enough to clean light dirt and grime from your solar panels, Cleaning is not part of our ongoing support. – If you have heavier than normal dirt or dust mess, we can recommend some great local businesses who can help should you need it.
- Most issues can be assessed and resolved remotely. There is not always a requirement to send a technician out to your property. Plico will, where deemed necessary send a technician to site once a system has been assessed and is unable to be resolved remotely.
- Your system does not require regular service visits from Plico. An occasional wipe down by you to ensure your system is clear of dust and debris is all that is required. Make sure your inverter and battery is located in an area with clear space around it, away from household items.
What our Members Say
Still have Questions?
We understand there’s a lot to consider before you commit – which is why filling in this form will not lock you in. It’s just the first step to get the ball rolling and someone from our team will contact you to answer any questions.
