Member Support

How can we help?

We’re here to assist you get the most out of your Plico system. We have a range of resources to support you on your clean energy journey, however if you still have questions, need technical support or want to provide feedback, please fill in a Member Support Form 👉

Ongoing Support

For more information of what ongoing support includes click here.

User Manuals

A vital resource for Plico members - your Alpha ESS and Redback User Manuals

Member Help Articles

The answers to your most asked questions are available in our Member Help Articles.

Virtual Power Plant 

Find out everything you need to know about VPP activations in our VPP FAQs.

Apply for Financial Support

A Hardship Fund is available to Plico members. Check out the Guidelines or Apply Now 

Apply for Community Funding

The Plico Community Fund helps you make a difference. Check out the Guidelines or Apply Now 

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