Member Support
How can we help?
We’re here to assist you get the most out of your Plico system. We have a range of resources to support you on your clean energy journey, however if you still have questions, need technical support or want to provide feedback, please fill in a Member Support Form 👉
User Manuals
A vital resource for Plico members - your Alpha ESS and Redback User Manuals.
Blackout Protection
Grid down? Switch on blackout protection for your Alpha ESS or Redback Technologies system.
Member Help Articles
The answers to your most asked questions are available in our Member Help Articles.
Virtual Power Plant
Find out everything you need to know about VPP events in our VPP FAQs for WA and VPP FAQs for NSW.
Contract Transfers
If you're selling your property, find out how to transfer your Plico agreement.
Ongoing Support
For more information on what ongoing support includes click here.
Hardship Support
A Hardship Support Fund is available to Plico members. Check out the Guidelines or Apply Now.
Community Funding
The Plico Future Fund helps you make a difference. Check out the Guidelines or Apply Now. Applications reviewed in June and October.
What we have to say
We're here to help transition the grid to clean energy through smart solar battery storage systems.