Terms & Conditions

Plico Partner Referral Program 2024
Terms & Conditions 

Partner Referral Program 

Plico’s Partner Referral Program is designed to help you, our valued Plico Partners, grow our companies together as well as our Plico Community and create a greater impact at a household and local community level to help tackle climate change, which impacts us all. 

As a thank you for referring anyone to Plico, we will reward you – and them – with cash or a gift voucher equivalent, subject to, the terms and conditions as follows.

By indicating that you wish to participate in the Referral Program or Super Referral Program as indicated in the terms and conditions, you accept and agree to be bound by these terms and conditions at all times.

Partner Referral Program July 2024 Terms & Conditions 

1. Definitions

1.1. Plico Energy, Plico, us, our, we: Starling Energy Group Pty Ltd.

1.2. Cash or a gift voucher equivalent for Partners: An amount equal to the column 'Partner receives' in Table 1, Clause 2.1.5, which will be paid by gift card distributed to the Partner's mobile phone or a bank transfer to the Partner’s bank account in accordance with and subject to these terms and conditions.

1.3. Cash or a gift voucher equivalent for New Members: An amount equal to the column 'New member receives' in Table 1, Clause 2.1.5, which will be paid by gift card distributed to the New Referred Member’s mobile phone, or a bank transfer to the New Referred Member’s bank account, in accordance with and subject to these terms and conditions.

1.4. Plico Partner: A person who is a) part of an agency or organisation contracted by or working directly with Starling Energy Group Pty Ltd AND b) identified as eligible to participate in the Partner Referral Program by way of communication from Plico while the Referral Program is in place. 

1.5. New Member: Someone who has not previously had a Plico system installed at any property as part of the Plico Project carried on by Plico.

1.6. VPPSA: a Virtual Power Plant Services Agreement made between Plico and its customers, in the form used by Plico from time to time.

1.7. You: Either or both of the Plico Partner or the New Member, as the context requires.

1.8. Referred Individual: An Existing Member, who came to Plico via the Member Referral Program, received a gift voucher or equivalent deduction on additional installation costs, is prohibited from receiving a gift voucher for referring a New Member under the Referral Program.   

1.9. Successful Installation: Where an approved Plico system has been fully installed at a New Member’s property in accordance with Plico’s policies, procedures and protocols.

1.10. An Approved Plico System, eligible under Plico's referral rewards listed in Table 1, is one of the full solar + battery systems listed on the Plico Energy website (Solar Battery System Products & Pricing | Plico (plicoenergy.com.au)).

1.11. An Approved Plico System, eligible under Plico's referral rewards listed in Table 1, is one of the battery only systems listed on the Plico Energy website (Solar Battery System Products & Pricing | Plico (https://www.plicoenergy.com.au/products-pricing-battery)).

1.12. An Approved Plico System, eligible under Plico's referral rewards listed in Table 1, is one of the solar only systems listed on the Plico Energy website (Solar Only Systems Products & Pricing | Plico https://www.plicoenergy.com.au/solar-only-systems) 

2. Allocation

2.1. On application by a Plico Partner or a New Member, Plico may give:

2.1.1. Cash or gift voucher equivalent to a Plico Partner for a Successful Referral (as defined in paragraphs 2.2 and 2.3) they have made; and

2.1.2. Cash or gift voucher equivalent to a New Member who has a Plico system installed at their designated property and who was Successfully Referred (as defined in paragraphs 2.2 and 2.3) by a Plico Partner.

2.1.3 A gift voucher to a New Member who has a Plico system installed at their designated property and who was Successfully Referred (as defined in paragraphs 2.2 and 2.3) by a Referred Individual.

2.1.4. A gift voucher is prohibited to be allocated to a Referred Individual for a Successful Referral (as defined in paragraphs 2.2 and 2.3) it has made under the Member Referral Program.

2.1.5 Cash or a gift voucher equivalent to the total amounts below:

Table 1: Plico Partner Referral Program Rewards

These reward amounts are provided to Plico Partners and New Members for a Successful Referral (as defined in paragraphs 2.2 and 2.3) made for a full solar + battery system, battery only or solar only system, provided as cash or a gift voucher equivalent to the amounts listed in Table 1.

2.2. A Successful Referral, where a Plico Partner refers a New Member to Plico Energy, will be deemed to have occurred if the following conditions are met:

2.2.1. the New Member was referred by a Plico Partner to Plico after 1 July 2024, or the New Member contacted Plico after 1 July 2024 and then later included the Plico Partner as referrer.

2.2.2. the New Member signs a VPPSA with Plico within three months of the initial referral or contact being made with Plico;

2.2.3. the New Member satisfies Plico’s conditions, criteria and requirements for entering into and receiving services under a VPPSA, including credit checks and title-deed checks;

2.2.4. The New Member’s application relating to the installation of the Plico system is approved by the energy retailer;

2.2.5. the New Member’s application relating to the installation of the Plico system is approved by the energy network provider;

2.2.6. all conditions to the installation of a Plico system at the New Member’s designated property have been satisfied to Plico’s satisfaction; and

2.2.7. The Plico system is fully installed and is operational at the New Member’s designated property.

 2.3. A referral can still be a Successful Referral if the New Member has been referred under a Plico Referral Program by a Referred Individual. The New Member will still be entitled to their gift voucher if all of the conditions set out in 2.1 and 2.2 are met, just that the Referred Individual is prohibited from receiving a gift voucher for this Referral.

2.4 A referral will not be a Successful Referral if the New Member’s VPPSA is terminated prior to installation of a Plico system for any reason, including without limitation cancellation by the New Member during the cooling-off period or termination of their application due to a default by the New Member.

2.5. A referral will not be a Successful Referral if the Plico Partner is no longer performing services for, or in a partnership with, Starling Energy Group Pty Ltd/Plico or is no longer employed by the Plico Partner agency/organisation at the time the New Member's system is installed.  

2.6. A referral will not be a Successful Referral if the New Member has already been contacted by Plico or has already contacted Plico in any way before 1 September 2022.

2.7. Plico may in its sole and absolute discretion make a final determination as to whether a Successful Referral has occurred and whether or not an application for a gift voucher is to be granted to any person (and that determination is final).

2.8. Plico may in its absolute discretion elect to provide an opportunity to earn additional or bonus weeks of Free Energy or additional gift voucher as part of a promotion, at the absolute discretion of the Plico team.

2.9. Plico Energy may in its absolute discretion determine what tier referrer a Plico member is based on the records available at the time of reward redemption. 

2.10. These Referral Programs cannot be combined with any other promotion Plico Energy may offer. However, Plico will offer the highest value promotion of the two or three to our Members. 

3. How to refer someone

3.1. Plico Partners become eligible for Cash or a gift voucher equivalent if the following conditions are met:

3.1.1. When the potential New Member that the Plico Partner has referred to Plico includes the Plico Partner's given or company name when signing up via the contact forms on the Plico Referral page: https://www.plicoenergy.com.au/referral-0
3.1.2.  A successful referral as set out in conditions 2.2, 2.3, 2.4 and 2.5 of Plico’s Partner Referral Program offer Terms & Conditions has been deemed by Plico to have occurred.

4.  Referral Methods

4.1 Below are the methods by which you can refer friends and family to Plico Energy:

4.1.1. A physical “referral” card provided by the Plico Partner to the New Member containing a link to the Plico Partner's URL to the Referral page on the Plico website. This link will automatically populate the “referrer” field on the Referral Form on the website. This link will contain a unique code that enables us to track gift vouchers  back to the Plico Partner.

4.1.2. A digital link to the Refer Friends and Family page received by the Plico Partner from the Plico team via email, that can be forwarded or shared with prospective New Members within the referrer’s network. This can be shared by email or across the Plico Partner's social media accounts and will automatically populate the “referrer” field on the Referral Form on the website. This link will contain a unique code that enables us to track gift vouchers back to the Plico Partner.

4.1.3. Word of mouth: Plico Partners can simply tell anyone, including friends, family and customers, to use the Plico Partner's given or company name when the New Member completes the contact form for New Members on the Referral webpage or the Plico website. Anyone referred must enter the Plico Partner's given or company name on the form to enable us to track gift vouchers back to the Plico Partner. 

5. Multiple referrals by Plico Partners and Multiple Plico Systems

5.1.  There is no limit on the number of New Members a Plico Partner may refer to Plico.

5.2. The offer is limited to one system per New Member referred to Plico by a Plico Partner.

5.3. As part of the Super Referral Program, once an eligible Existing Member has made 5 successful referrals (full systems and/or battery systems), they become eligible for an increased reward for subsequent referrals. This is a minimum of $600 for a full solar + battery system, $300 for a battery only system and $150 for solar only system (a higher amount may be applied during referrals promotions).

5.4. As part of the Super Referral Program, once an Existing Member has made 10 successful referrals (full systems and/or battery systems), they become eligible for an increased reward for subsequent referrals. This is a minimum of $800 for a full solar + battery system, $400 for a battery only system and $200 for a solar only system (a higher amount may be applied during referrals promotions).

5.5. Plico Partners cannot refer themselves, yet if they do install a full Plico system on their house they will receive the same gift voucher amount as the customer, but they won’t be eligible to also receive the Partner referral gift voucher amount. 

6.  How a New Member can nominate the referrer and claim a gift voucher 

6.1. A New Member wishing to join the Plico community will need to complete a contact form on the Referral page of the Plico website. As a New Member, you will need to input the Plico Partner's name to nominate them as your Referrer or use the unique link provided by the Plico Partner, so that you both can apply to receive the cash or gift voucher equivalent.

7.  Handling unrecognised referrers

7.1. There may be cases where our team will not be able to recognise which Plico Partner has made a possible referral. In this instance, we want to make sure you can participate in this Referral Program so our team may try to phone either party to confirm the referrer details.

7.2. An unrecognised referral will not stop the New Member’s application from being processed.

8.  How do you use your gift voucher?

8.1. If a Plico Partner or a New Member’s application for Cash or a gift voucher equivalent is approved and allocated by Plico in accordance with these terms and conditions, the amount of the Cash or a gift voucher equivalent will be bank transferred into your bank account or gift voucher sent to your mobile phone by Plico.

8.2. Plico will send the Plico Partner and the New Member an email to inform you about the gift voucher as soon as practicable after the gift voucher has been sent to your mobile phone and let you know how many Cash or a gift voucher equivalent you have left, if any.

8.3. Once the Cash or gift voucher has been applied in the manner set out above, it will have no further value. We will however continue to keep records of these gift vouchers for auditing and dispute resolution purposes.

8.4. A gift voucher is Plico’s way of saying thank you to our valued Plico Partners and New Members. Once the gift voucher has been transferred or distributed it is up to the New Member and Plico Partner how that is spent. This includes the manner in which the gift voucher will be distributed among employees/members at the same agency/organisation, if applicable. 

8.5. Gift cards cannot be reissued if they are, for whatever reason, lost or not accessible to the Partner and/or New Member.

9. General

9.1. Plico makes no representation or guarantees that a Cash or gift voucher equivalent will be available following any referral or allocated, and Plico Partners and New Members have not and should not enter into any contract in the expectation of receiving the benefit of a gift voucher equivalent, or in reliance on any representation made by anyone other than Plico.

9.2. While we understand you may want to tell your friends about the benefits of a Plico System, a Plico Partner is not authorised to bind Plico in any way or make any representation or statement on behalf of Plico. You should refer any New Member to our website for details on the Plico system.

9.3. Exclusive Relationship

9.3.1. You understand and agree that you are only a Partner or User of our services and/or products (a Plico Member), and refrain from implying any other affiliation or legal relationship with us.

9.3.2. You understand and agree that you are never authorised to legally bind our company.

9.3.3. You must never create any materials that contain our branding, trademark, (part of) our corporate identity.

9.3.4. By participating in the Referral Program, you must not represent yourself in duplicate, agent or intermediary of our company.

9.4. Amendments and Cancellation

9.4.1. Plico Energy may cancel or amend these terms and the Referral Program or at any time on giving reasonable notice, in its sole discretion. We may offer and/or restrict additional incentives, benefits and programs. As a result, additional terms may apply. You agree that you are aware of those amended and additional terms. Any amended terms and conditions will be notified to all Existing Members and made available on the Plico website. Cancellation of this program will not affect any Cash or a gift voucher equivalent which have been earned and not paid or distributed before termination, and these terms will continue to apply to those Cash or a gift voucher equivalent.

9.5. Privacy and Information

9.5.1. You undertake to respect the privacy rights of the people you invite to our Referral Program and direct to our website. 

9.5.2. When referring other people, you must always inform them about the applicable terms and conditions and privacy policy. You must do so before they participate in the Referral Program and leave their personal information.

9.5.3. All personal information collected and processed as part of this Referral Program will be used in accordance with Plico’s Privacy Policy, available here. Under the applicable laws and regulations, Plico shall be responsible for collecting and processing such personal information. 

9.6. Violations and Termination

9.6.1. In case we suspect any violations of these terms or otherwise tampering with, fraud or unreasonable use of our Referral Program, we may in our sole discretion cancel the distribution of any discount, benefit or payout. 

9.6.2. If you are a current or former employee, contractor or affiliate of our company, we may restrict your participation in the Referral Program, and we may restrict or cancel your participation with immediate effect. 

9.6.3. You must comply with all applicable laws and regulations, and refrain from violating any third-party rights. These rights include any copyright, trademark or other proprietary rights.

9.7. Disclaimer and Indemnification

9.7.1. We offer our Referral Program and its benefits only on an “as is” and “as available” basis. We may remove, change and update the Referral Program in our sole discretion. We will never make any promises or guarantees about the content and information of our Referral Program. We disclaim our responsibility for any information that is incorrect or has errors. 

9.7.2. Our Referral Program is based on our best efforts. You acknowledge and agree that we can never guarantee any benefit or result from participating in the Referral Program.

9.7.3. You will defend, indemnify and hold Plico and its affiliates harmless from and against all claims, damages, liabilities, losses, expenses and costs (including reasonable attorney's fees) arising out of your participation in the Referral Program.

9.8. No Correspondence, Disputes and Refunds

9.8.1. With regard to the distribution of discounts, vouchers, incentives, prizes, awards or other benefits, no correspondence will be entered into. Moreover, we shall never respond to any complaint or accept any dispute about the Referral Program, and the abovementioned benefits are provided “as is” and we never refund or exchange such benefits.

9.9. Restrictions

9.9.1. You understand and agree that you must not use referral methods that are bothersome to the recipients. Moreover, your participation in the Referral Program must not violate the applicable law, including but not limited to anti-Spam legislation, which is mass distribution of unsolicited messages. You must comply with all up-to-date “SPAM” laws. For example, emails must be created and distributed in a personal manner, and bulk email distribution is strongly discouraged. Any distribution of your referral link that could constitute unsolicited commercial email or "spam" under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account and exclusion from Plico's Referral Program.

9.9.2. You must not publish our Referral Program on any sites or platforms that house any Adult Content, Alcohol, Tobacco, Gambling, Games and Online Casinos, Political Content, and any form of illegal activities. 

9.9.3. You must not at any time, invite or refer people who are unknown to you.

9.9.4. You must only use our Referral Program for personal use and refrain from its use for commercial purposes. 

These terms and conditions are governed by the laws of Western Australia.